Cancellation policy

uHoo Cancellation Policy

When you, as the original subscriber, purchase a subscription from uHoo, you will receive repeat deliveries. These are based on the subscription duration and frequency that you select upon checkout. Your payment details will be stored securely and you will be charged for each of these deliveries, whereby all subscription fees are billed in advance on a recurring basis (monthly, annually, or as specified at the time of purchase). By subscribing, you authorize us to charge the applicable subscription fee using the provided payment method.

Some subscriptions may auto-renew at the end of their duration, unless canceled prior to the renewal date. For clarity, you cannot cancel any subscription upon subscription or upon effectivity of any renewal, except as expressly provided under this Cancellation Policy. If you do not want to renew a subscription, you should cancel it anytime before its renewal date. Otherwise, your account will be charged with the applicable fees for the renewed subscription. Your order confirmation emails have links to your order. You can manage your subscription from there, including cancellation. Once a cancellation request is submitted, it will take effect at the end of the current billing cycle unless otherwise stated. After cancellation, you will continue to have access to the service until the end of the paid subscription duration.

Nonetheless, if your subscription or order coincides with an acquisition of a new or additional uHoo device, and if you decide to cancel such order, the following rules shall apply with respect to such order:

  • If the products or devices corresponding to your subscription or order have not been shipped or that the shipping process has not commenced, you will get a refund as soon as possible minus 25% transaction and forex fee charged by the payment processing company and admin fee;

  • If the products or devices corresponding to your subscription or order have not been shipped but the shipping process has commenced, you will get a refund as soon as possible minus 25% transaction and forex fee charged by the payment processing company and admin fee, and minus US$25.00 handling fee;

  • If the products or devices corresponding to your subscription or order have been shipped, cancellation shall no longer be possible and thus, no refund shall be made.

If you experience any issues canceling your subscription, you may contact our support team at support@getuhoo.com. We will respond within a reasonable timeframe to assist with the request. 

We reserve the right to suspend or terminate subscriptions without liability on our part in cases of violation of our terms of service, misuse of the platform, or non-payment.

We do not provide refunds for partial billing periods or unused services, except where required by the laws of Hong Kong Special Administrative Region without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. See our returns policy for more details on returns and refunds.